F.A.Q

HOW LONG DOES MY ORDER TAKE?

Packages are generally shipped within 2 days of receipt of payment and are shipped via UPS with tracking and delivery with signature required. Whichever shipping choice you make, you will be provided with a link to track your package online. Please note that you will receive the package on business days, excluding Saturdays and holidays

We will do our best to dispatch the package the day after the order is created. If there are any issues with payment validation or product availability, we will contact you immediately to let you know. Once the payment has been authorized and verified, your order will take 1 day to process.

IS MY ORDER TOTAL TAX FREE?

Shipping costs include handling and packaging costs, as well as shipping costs. Handling charges are fixed, while transportation rates vary according to the total weight of the shipment. Before the package is shipped, special care will be taken to protect fragile items.

DO I HAVE TO RECEIVE THE PACKAGE PERSONALLY?

For security, all packages are sent with a signature required as a protection method to avoid losses. However, it is not necessary for you to be present, a person over the age of 21 can receive it.

UPS MADE THE FIRST DELIVERY ATTEMPT, WHAT CAN I DO?

UPS makes 3 delivery attempts at the stipulated address.

In case the 3rd attempt, the recipient is not available. The package will be retained at the UPS offices for 3-4 days. Time that the client has to schedule a collection and pick up the merchandise. If after 4 days, there was no response, the products will be returned to the warehouse and the customer must pay the shipping cost involved in putting the package back into transit.

We recommend:

- Leaving a person over 21 years of age in charge of receiving the package.

- In case of registering an address of a relative or the workplace, correctly enter the data and information of the recipient.

- Continuously check the tracking number